The Role: 

Successful candidates will act as the main point of contact for any guarding assignments that are passed over by the SVS team, reacting promptly and effectively to allocate a guarding company. They will also provide updates & reports, ensuring that exceptional customer service is experienced by our clients.

Key Responsibilities 

• Raising and allocating of guarding assignments
• Negotiation with suppliers to obtain reliable services at preferential rates
• Reconciliation of Operational Delivery with Client Invoices
• Reconciliation of Contractor Payments with services provided
• Handling of day-to-day Contractor and Client invoice and pricing queries
• Prepare client reports
• Managing a shared inbox, handling all communications with clients and colleagues in a
  professional manner
• Dealing with complaints in accordance with agreed escalation process

Job Requirements / Experience and or Qualifications

• Excellent verbal and written communication skills
• Great attention to detail
• Able to multitask and effectively prioritise workload
• Be computer literate with experience using MS Office (Word, Outlook and Excel)
• Be hardworking, flexible and able to use own initiative

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